What
had to be done?
Severn Trent Water is the world's
fourth largest privately-owned water company - serving over
8 million customers across the heart of the UK, stretching
from the Bristol Channel to the Humber, and from mid-Wales
to the East Midlands.
Severn Trent Water's objective
was to identify locally proven 'best practices' and
then, with the aid of technology, exploit them across the
whole organisation. The ASSIST - Adopting Standard
Systems In Severn Trent - was created to manage the delivery
of this objective.
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What our consultants did...
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Direction and day-to-day management of
the Programme;
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Implementation of centrally
co-ordinate, but locally owned, Change Management processes to
identify and encourage the adoption of standard
processes;
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Overall management of the design, procurement
and implementation of a standardised IT infrastructure
to 5000 staff, enabling all staff to have access to the
IT tools they needed at any location;
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Project Management support to the
national and local offices to assist in the planning and
adoption of new processes and technology;
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Management of the development, and
integration with legacy applications, a new suite of
’Groupware’ applications reflecting the agreed business
processes;
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Management of process led IT training
for 5000 staff across the business.
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How this helped...
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Processes were standardised enabling
greater efficiency and supporting the business change to
a functional organisation;
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70% reduction in local 'unsupported'
applications;
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A flexible IT infrastructure which
enabled remote and mobile working for all staff;
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provided everyone with a tightly
integrated set of productivity and groupware tools
enable information to be easily and consistently shared
across geographic and organistional boundaries.
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